Frequently asked

Practical answers, calmly delivered.

Honest answers to the questions we hear most. If yours isn't here, contact us and we'll add it.

Supergreens

Foundation — Supergreens.

Supergreens is Emerald's foundation product — a comprehensive all-in-one daily nutrition system in one 12 g scoop. 60 ingredients across 11 categories: greens, grasses, algae, super reds, vitamins and minerals, plant fibre and prebiotics, probiotics and digestive enzymes, functional mushrooms, adaptogens, skin support, and a speciality ingredient layer. Designed to replace a shelf of single-purpose supplements with one daily ritual.

Most greens powders are single-category — leaves, algae, maybe a handful of fruits. Supergreens is a complete daily nutrition system: 24 vitamins and minerals, live cultures (Bacillus coagulans ActiBio®), DigeZyme® enzymes, 4 functional mushrooms, adaptogens (KSM-66® Ashwagandha, Rhodiola, Maca), and a full superfood and reds blend — 60 ingredients in total, every dose declared on the label. Available in Pineapple or Mango.

One 12 g scoop in 250–300 ml of cold water, mixed well. Best taken in the morning to start the day, but the formula is designed to work at any time. Avoid mixing with hot or highly acidic liquids — this can affect the integrity of the live cultures and some heat-sensitive ingredients.

Yes — almond milk, oat milk, smoothies, or a splash of fruit juice all work. The only thing we advise against is hot or highly acidic liquids. A favourite recipe: 250 ml unsweetened almond milk + 1 scoop Supergreens + ½ banana or ½ cup frozen berries + ½ avocado, blended.

For best results, yes. Most ingredients only earn their place when taken consistently — that's why the foundation lane of the system is built around daily use, not occasional.

Although uncommon, a small percentage of new users may experience temporary stomach adjustment as the body adapts to the prebiotics, probiotics and digestive enzymes. We recommend titrating: start with one teaspoon for four days, then two teaspoons for four days, then a full scoop. Taking it with food may help. If discomfort persists beyond a week, discontinue use and contact us.

One daily scoop delivers 24 vitamins and minerals at meaningful doses. The point of the system is to consolidate a shelf of single-purpose powders into one daily scoop — every ingredient and dose is published on the label, so you can compare it directly against whatever you take today.

No. Supergreens uses shelf-stable Bacillus coagulans (ActiBio® strain) — a live culture that maintains potency without refrigeration. Store in a cool, dry place out of direct sunlight. Use within 90 days of opening; unopened, follow the printed expiry date.

Yes — fully vegan and gluten-free. Suitable for vegetarian and vegan diets. The formula is also free from artificial colours, artificial flavours and added sugar.

There's no single-use plastic scoop inside the pouch — we've removed it. Subscribe and your first order arrives as a Welcome Kit, which includes a reusable Emerald metal scoop, a stainless-steel container and a bottle. Buying a pouch on its own? A full 12 g serving is one heaped tablespoon, and the metal scoop is available separately on the website.

Adults only. Not recommended during pregnancy or breastfeeding, for children, or for those taking specific medication (particularly anticoagulants — speak to your GP first about the vitamin K content). Always check the label for the full warnings before use.

Ignite

Output — Ignite.

Ignite is Emerald's output product — designed for the days that demand more. 3 g creatine monohydrate, 80 mg of naturally-occurring caffeine from Yerba Mate and Guarana, Zynamite® mango leaf, CocoMineral® coconut water electrolytes, Lion's Mane, Korean Ginseng and Rhodiola. One 8 g scoop in 300 ml cold water, taken in the morning or before training.

80 mg of naturally-occurring caffeine per 8 g serving — sourced from Yerba Mate and Guarana, not synthetic. Roughly equivalent to a regular cup of coffee. High caffeine content. Not recommended for children or pregnant or breastfeeding women.

Yes — they're designed to pair, not duplicate. Most customers take Supergreens on waking (foundation), and Ignite later in the morning or before output. Zero ingredient overlap, zero wasted dose.

Caffeine and Zynamite® effects are felt within 30–60 minutes — sustained alertness and clarity. Creatine and adaptogenic effects (Lion's Mane, Rhodiola, Korean Ginseng) build over 2–4 weeks of consistent daily use.

You can — but the system is designed for output days, not every day. Use it ahead of work blocks, training, or focused thinking. The foundation lane (Supergreens) carries the daily nutrition; Ignite earns its place when the calendar demands more.

Avoid within 6 hours of sleep if you're caffeine-sensitive. Not recommended during pregnancy or breastfeeding, for children, or for those with caffeine sensitivities, heart conditions or anxiety disorders without speaking to a healthcare professional first.

Subscriptions and delivery

Subscription, delivery, and returns.

Choose a product, choose a delivery cadence (every 4, 5, 6, 7 or 8 weeks), and your order arrives automatically. Subscribers get a discount versus one-time pricing. Manage everything from your Emerald account — pause, skip, change frequency, swap flavour, or cancel anytime. No long-term commitment.

One-time is good if you're trying Emerald for the first time and want a single delivery. Subscription is the right fit once you've decided to make Supergreens or Ignite part of your routine — it removes the small daily friction of remembering to reorder, and unlocks subscriber pricing.

Bundle subscription is on the roadmap. For now, subscribe to Supergreens and Ignite individually — the full system arrives in two boxes on your chosen schedule, and you can sync them via your account.

Yes — anytime, from your account. Pause for a week, skip a delivery, change cadence, or cancel outright. Subscriptions are designed to support your routine, not lock you in.

Currently we ship within the UK. International shipping is being scoped — sign up to the newsletter to be notified when your country opens.

Full details are in our refund policy. If a product arrives damaged or you're unhappy with your first order, contact us — we'll make it right.

Quality, manufacturing, testing

How Emerald is made and verified.

All Emerald products are blended and packed in the UK by our manufacturing partner, at a site certified to the BRCGS Global Standard for Food Safety, Issue 9, at Grade AA — the highest grade available under the announced audit programme. BRCGS is recognised by the Global Food Safety Initiative (GFSI).

Certificate 223016, issued by Kiwa Agri Food, a UKAS-accredited certification body, valid to 15 June 2027. The site is listed in the BRCGS public directory of certificated sites under site code 6960330, so the certificate can be verified without taking our word for it.

Every pouch carries a batch code and is traceable to its bulk blend and its ingredient lots under the site's certified traceability system.

We don't name our manufacturing partner in our marketing — that's their preference and ours — but we don't hide the certificate.

Yes — at two separate stages.

Stage 1 — every raw material, on intake. Before an ingredient is released into the blend it is screened and batch-tested for identity, purity and — for our standardised bio-actives — potency against specification. Out-of-spec material is rejected and quarantined under the site's certified non-conformance procedure. This is what lets us publish a dose beside every one of the 60 ingredients rather than hiding behind a proprietary blend.

Stage 2 — the finished blend, by UKAS-accredited laboratories independent of Emerald. Heavy metals by Campden BRI (UKAS lab 1079); microbiology by SGS United Kingdom (UKAS lab 1549). We publish those results in our Quality & Test Report — laboratory names, report numbers, and every figure set against its specification limit. Across both flavours the latest batches passed on every parameter tested, with lead at or below 5% of the specification limit.

To be plain about what the published panels prove: they cover heavy metals and microbiological safety. They are not a quantitative potency assay of all 60 ingredients, and we won't tell you we have assayed every active when we have not. Potency is verified at intake, on the standardised bio-actives.

Each ingredient is selected against the published research, then sourced in the highest-quality form available — standardised extracts where the evidence rests on a specific bio-active level, so the dose on the label means something. Raw materials are accepted under our manufacturing partner's BRCGS-certified quality system: documented supplier approval, specification conformance and traceability on every input.

Both Supergreens and Ignite are made on a site that handles common allergens. The full "may contain" statement is on every pack, and a detailed allergen sheet lives on our ingredients page. Permitted on the manufacturing site: nuts, sesame, milk, eggs, soya, gluten, lupin, celery, fish, crustaceans, molluscs, mustard, sulphites.

Yes — Emerald products are not manufactured from GM raw materials and are not subject to GMO labelling under current UK/EU regulations. Non-GMO, non-irradiated and TSE/BSE-free status is confirmed on the certificate of analysis for every batch.

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