Frequently asked

Practical answers, calmly delivered.

Honest answers to the questions we hear most. If yours isn't here, contact us and we'll add it.

Supergreens

Foundation — Supergreens.

Supergreens is Emerald's foundation product — a comprehensive all-in-one daily nutrition system in one 12 g scoop. 60 ingredients across 11 categories: greens, grasses, algae, super reds, vitamins and minerals, plant fibre and prebiotics, probiotics and digestive enzymes, functional mushrooms, adaptogens, skin support, and a speciality ingredient layer. Designed to replace a shelf of single-purpose supplements with one daily ritual.

Most greens powders are single-category — leaves, algae, maybe a handful of fruits. Supergreens is a complete daily nutrition system: 26 multivitamins and minerals, live cultures (Bacillus coagulans ActiBio®), digestive enzymes (DigeZyme®), 4 functional mushrooms, adaptogens (KSM-66® Ashwagandha, Rhodiola, Maca), and a full superfood and reds blend. One scoop replaces a multivitamin, multimineral, antioxidant blend, greens powder, prebiotic, probiotic and digestive enzyme. Available in Pineapple or Mango.

One 12 g scoop in 250–300 ml of cold water, mixed well. Best taken in the morning to start the day, but the formula is designed to work at any time. Avoid mixing with hot or highly acidic liquids — this can affect the integrity of the live cultures and some heat-sensitive ingredients.

Yes — almond milk, oat milk, smoothies, or a splash of fruit juice all work. The only thing we advise against is hot or highly acidic liquids. A favourite recipe: 250 ml unsweetened almond milk + 1 scoop Supergreens + ½ banana or ½ cup frozen berries + ½ avocado, blended.

For best results, yes. Supergreens benefits are cumulative and amplify over time, especially once it becomes part of your everyday routine. Most ingredients only earn their place when taken consistently — that's why the foundation lane of the system is built around daily use, not occasional.

Although uncommon, a small percentage of new users may experience temporary stomach adjustment as the body adapts to the prebiotics, probiotics and digestive enzymes. We recommend titrating: start with one teaspoon for four days, then two teaspoons for four days, then a full scoop. Taking it with food may help. If discomfort persists beyond a week, discontinue use and contact us.

Yes — one daily scoop delivers 24 vitamins and minerals at meaningful doses. It also removes the need for a separate multimineral, prebiotic, probiotic, digestive enzyme, antioxidant blend, greens powder, adaptogen mix or superfood blend. The point of the system is to replace many things with one.

No. Supergreens uses shelf-stable Bacillus coagulans (ActiBio® strain) — a live culture that maintains potency without refrigeration. Store in a cool, dry place out of direct sunlight. Use within 90 days of opening; unopened, follow the printed expiry date.

Yes — fully vegan and gluten-free. Suitable for vegetarian and vegan diets. The formula is also free from artificial colours, artificial flavours and added sugar.

No — we've removed the single-use plastic scoop. A full 12 g serving is one heaped tablespoon, or you can use the reusable Emerald metal scoop available on the website.

Adults only. Not recommended during pregnancy or breastfeeding, for children, or for those taking specific medication (particularly anticoagulants — speak to your GP first about the vitamin K content). Always check the label for the full warnings before use.

Ignite

Output — Ignite.

Ignite is Emerald's output product — designed for the days that demand more. 3 g creatine monohydrate, 80 mg of naturally-occurring caffeine from Yerba Mate and Guarana, Zynamite® mango leaf, CocoMineral® coconut water electrolytes, Lion's Mane, Korean Ginseng and Rhodiola. One 8 g scoop in 300 ml cold water, taken in the morning or before training.

80 mg of naturally-occurring caffeine per 8 g serving — sourced from Yerba Mate and Guarana, not synthetic. Roughly equivalent to a regular cup of coffee. High caffeine content. Not recommended for children or pregnant or breastfeeding women.

Yes — they're designed to pair, not duplicate. Most customers take Supergreens on waking (foundation), and Ignite later in the morning or before output. Zero ingredient overlap, zero wasted dose.

Caffeine and Zynamite® effects are felt within 30–60 minutes — sustained alertness and clarity. Creatine and adaptogenic effects (Lion's Mane, Rhodiola, Korean Ginseng) build over 2–4 weeks of consistent daily use.

You can — but the system is designed for output days, not every day. Use it ahead of work blocks, training, or focused thinking. The foundation lane (Supergreens) carries the daily nutrition; Ignite earns its place when the calendar demands more.

Avoid within 6 hours of sleep if you're caffeine-sensitive. Not recommended during pregnancy or breastfeeding, for children, or for those with caffeine sensitivities, heart conditions or anxiety disorders without speaking to a healthcare professional first.

Subscriptions and delivery

Subscription, delivery, and returns.

Choose a product, choose a delivery cadence (every 4, 5, 6, 7 or 8 weeks), and your order arrives automatically. Subscribers get a discount versus one-time pricing. Manage everything from your Emerald account — pause, skip, change frequency, swap flavour, or cancel anytime. No long-term commitment.

One-time is good if you're trying Emerald for the first time and want a single delivery. Subscription is the right fit once you've decided to make Supergreens or Ignite part of your routine — it removes the small daily friction of remembering to reorder, and unlocks subscriber pricing.

Bundle subscription is on the roadmap. For now, subscribe to Supergreens and Ignite individually — the full system arrives in two boxes on your chosen schedule, and you can sync them via your account.

Yes — anytime, from your account. Pause for a week, skip a delivery, change cadence, or cancel outright. Subscriptions are designed to support your routine, not lock you in.

Currently we ship within the UK. International shipping is being scoped — sign up to the newsletter to be notified when your country opens.

Full details are in our refund policy. If a product arrives damaged or you're unhappy with your first order, contact us — we'll make it right.

Quality, manufacturing, testing

How Emerald is made and verified.

All Emerald products are manufactured in the UK at a GMP-certified, BRC-graded facility. Production takes place in purpose-built clean rooms to ensure a hygienic and controlled environment, with batch traceability across every lot we ship.

Yes — every batch undergoes independent third-party toxicological testing to verify the formulation matches the label, with screening for heavy metals, microbiological contaminants and identity. The ingredients listed on the label are what's in the product, and nothing else.

We work only with suppliers holding Grade 'AA' BRC Global Standard for Food Safety (Issue 8), ISO 22000, HACCP, ISO 14001 (environmental management), and GMP+ certifications. Each ingredient is selected against the published research, then sourced for the highest-quality form available.

Both Supergreens and Ignite are made on a site that handles common allergens. The full "may contain" statement is on every pack, and a detailed allergen sheet lives on our ingredients page. Permitted on the manufacturing site: nuts, sesame, milk, eggs, soya, gluten, lupin, celery, fish, crustaceans, molluscs, mustard, sulphites.

Yes — Emerald products are not manufactured from GM raw materials and are not subject to GMO labelling under current UK/EU regulations.

Still got a question?

Get in touch — we read every message.