Shipping policy


Shipping within the UK

We offer free standard shipping on all orders with options to upgrade. Our delivery partners will provide you with an estimated delivery date during the checkout process.

Standard - Free:
Allow for 3-4 business days for delivery.

Expedited - £2.95
Allow for 1-2 business days for delivery.

Once your order has been dispatched, you will receive your tracking number to track your delivery. A signature may be required upon receipt of delivery.

Please note EMERALD NUTRITION Ltd cannot issue a refund on orders where an incorrect shipping address was provided. EMERALD NUTRITION Ltd will endeavour to change the shipping address prior to shipment where possible but this cannot be guaranteed.

International Orders & Shipping

We currently ship internationally to most countries. All orders are processed from the UK and dispatched within 1–3 business days. Delivery times vary by destination and will be estimated at checkout.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address, package weight, and selected shipping method. We strive to offer the most reliable and cost-effective international shipping options available.

Import Taxes, Duties & Customs Fees

Please note: All international orders may be subject to import taxes, duties, and customs fees charged by your country’s customs office upon arrival. These charges are:

  • Not included in the product or shipping prices.
  • The responsibility of the customer.
  • Determined by your local government—we unfortunately have no control over these fees or their amounts.

We recommend checking with your country’s customs office before placing an order to avoid any unexpected charges.

Refused Shipments or Unpaid Duties

If you refuse a shipment due to unpaid duties or taxes, the package may be returned to us or disposed of by local authorities. In such cases:

  • Original shipping charges will not be refunded.
  • Return shipping and any additional fees may be deducted from your refund (if the item is returned in resellable condition).

Order not received? Please review the below:

1. Check if someone else at your address has accepted it.
2. Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place, like a porch or garage.
3. Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.

For any questions please contact info@emerald-nutrition.com