Shipping policy

Shipping within the UK

Delivery is free on all UK orders of £10 or more. Orders under £10 have a flat £2.50 standard delivery charge. The delivery cost is shown at checkout before you pay. Our delivery partners will provide you with an estimated delivery date during the checkout process.

Standard – free on orders of £10 or more (£2.50 on orders under £10): allow 3–4 business days for delivery after dispatch.

The same rates apply to the Isle of Man. Once your order has been dispatched, you will receive your tracking number. A signature may be required upon receipt of delivery.

Jersey and Guernsey

Delivery to Jersey and Guernsey is £3.99, and free on orders of £49.99 or more. Import taxes, where they apply, are the responsibility of the customer.

Incorrect shipping addresses

Under our Guarantee, EMERALD NUTRITION Ltd cannot refund orders where an incorrect shipping address was provided. We will endeavour to change the shipping address before shipment where possible, but this cannot be guaranteed. This does not affect your statutory rights; see our Guarantee & Returns policy.

Where we deliver

We currently deliver to the United Kingdom, the Isle of Man, Jersey and Guernsey only. We are not able to accept orders for delivery to any other country at this time. All orders are processed from the UK and dispatched within 1–3 business days.

Shipping costs

Delivery charges are as set out above for each destination, and the cost is shown at checkout before you pay.

Jersey and Guernsey import taxes

Orders to Jersey and Guernsey may be subject to import taxes, duties or customs fees charged on arrival. These charges are:

  • Not included in the product or shipping prices.
  • The responsibility of the customer.
  • Determined by the relevant authority. We have no control over these fees or their amounts.

Refused shipments or unpaid duties

If you refuse a shipment due to unpaid duties or taxes, the package may be returned to us or disposed of by the local authorities. In such cases:

  • Original shipping charges will not be refunded.
  • Return shipping and any additional fees may be deducted from your refund (if the item is returned in resellable condition).

This does not affect your statutory rights; see our Guarantee & Returns policy.

Order not received? Please review the below:

  1. Check if someone else at your address has accepted it.
  2. Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage.
  3. Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.

For any questions please contact info@emerald-nutrition.com