Cancellation policy
Subscription Management
This policy explains how Emerald Nutrition subscriptions work and how to manage or cancel them.
How subscriptions work
When you subscribe, your order is delivered every month. We store your payment details securely and charge you for each delivery. Subscriptions renew automatically until you cancel. Subscribers receive a discount compared with one-time pricing.
Managing, skipping, pausing or cancelling
You can manage or cancel your subscription at any time, with no cancellation fees and no long-term commitment. Use the link in your order confirmation email, or log in to your Emerald account and open your subscription. From there you can:
- skip a delivery (use the Skip payment button next to it)
- reschedule a delivery (use the Reschedule button next to the date)
- add or remove products, or change quantities
- pause or cancel your subscription
Please make any change before your next payment date so that it applies to your next delivery.
Returns and refunds
Cancelling a subscription stops future deliveries. It does not refund deliveries that have already been sent. For returns and refunds, including your 14-day cancellation right and our 30-day Satisfaction Guarantee on your first order, see our Guarantee & Returns policy.
Need help?
If you have any trouble, contact us at info@emerald-nutrition.com.